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Policies

By hiring our services, you acknowledge and agree to these policies.

Cancellation & Rescheduling Policy

To ensure exceptional service and efficient scheduling for all our clients, we've implemented a fair cancellation policy:
 

• Cancellations made 48+ hours before your scheduled date: No charge
• Cancellations between 24-48 hours: 50% of service fee charged
• Cancellations under 24 hours or lockouts: 100% of service fee charged

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This policy is necessary because:

1. Late cancellations prevent us from accommodating other clients who requested your booked time slot, resulting in lost business opportunities. We often turn away potential clients once a time slot is filled. Late cancellations mean we've missed out on serving those clients.
 

2. Our cleaning teams carefully plan their routes and schedules in advance. Last-minute changes disrupt these optimized plans, affecting overall efficiency.Preparing for each job involves administrative work and resource allocation. Late changes create unnecessary overhead costs.
 

3. Our staff relies on consistent work schedules. Sudden cancellations can impact their income and job stability.
 

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We understand that plans can change unexpectedly. By adhering to this policy, you help us maintain a reliable, efficient service for all clients while ensuring fair compensation for our dedicated team. We appreciate your understanding and look forward to providing you with outstanding cleaning services!

FAQ

  • Do I need to be home during the cleaning?
    It's not necessary, only at the start to allow cleaning technicians into your home. We also recommend being available at the end of the service to ensure your satisfaction.
  • Do you bring your own cleaning supplies and equipment?
    Yes, if required we bring all necessary cleaning supplies and equipment except for vacuum unless notified otherwise.
  • Are you insured?
    Yes, we are fully insured for your peace of mind.
  • How far in advance should I book my move-out cleaning?
    We offer same-day or next-day cleaning but we recommend booking at least 1-2 weeks in advance, especially during peak moving seasons (summer and early fall).
  • How do you handle parking in NYC for your cleaning teams?
    Our teams are experienced in navigating NYC parking. Any potential parking fees will be added to our service cost.
  • How do I prepare for a cleaning booked?
    Ensure entry for cleaning technicians, clear clutter from surfaces, and ensure access to all areas you want cleaned. We'll handle the rest!
  • What are your pricing rates?
    We offer two transparent pricing options: Hourly Rate: With our hourly rate, you have the flexibility to book our cleaning services for a specific duration. Our team focuses on addressing your priorities within the time you've booked, ensuring a thorough cleaning of designated areas. Flat Rate: Opt for our flat-rate service for your entire home. This comprehensive package includes a worry-free satisfaction guarantee. If, within 24 hours of our service, anything doesn't meet your satisfaction, we're committed to returning promptly, free of charge, to ensure it's right to your liking.
  • Do you have a satisfaction guarantee?
    Only for our flat-rate cleaning option, we offer a worry-free satisfaction guarantee. If, within 24 hours of our service, you find any aspect that doesn't meet your satisfaction, please let us know. We're committed to making it right by promptly sending our team back to address any concerns, ensuring that your home or office is cleaned to your complete satisfaction, free of charge.
  • Are there any charges if the cleaners arrive but can't enter my property?
    Yes, there is a 100% service fee charged if our cleaners arrive but are unable to enter your property for any reason. This fee applies in various situations, such as: The door is locked and no one is home to provide access A keypad code or smart lock isn't working A garage door opener fails to function Any other circumstance preventing our team from entering the premises This policy is in place because our team has allocated time for your cleaning, traveled to your location, and is prepared to work. When they can't access the property, it results in lost time and potential scheduling conflicts. To avoid this fee, please ensure: Your home is accessible at the scheduled time Any entry codes or keys provided are current and functional Someone is available to let the cleaning team in if necessary
  • What is your policy on overdue, delinquent payments or disputed charges
    By hiring us, you agree to our policies. We value the services we provide. To maintain our business integrity, we take non-payments or dispute charges for cleaning labor seriously. Here's what you need to know: If you haven't paid for services rendered: We'll reach out to you right away to resolve the issue. Late fees will start adding up, increasing what you owe. If we don't receive payment within 31 days of service, we will: A) Send your account to collections B) File a claim in small claims court These actions could hurt your credit score and lead to extra fees or legal costs. The total amount, including late fees, will be subject to collection or legal action. We encourage you to contact us immediately if you have concerns about a charge. We'll work with you to address the issue. Remember, not paying doesn't make the debt go away
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