New York’s Best Maids, LLC
Last Updated: 12/01/2025

New York’s Best Maids, LLC (“NYBM,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit https://www.newyorksbestmaids.com (the “Site”), request a quote, book services, or otherwise interact with us.

By accessing our Site or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We collect information you voluntarily provide, including when you:

  • Request a quote or book a service
  • Submit forms on our website
  • Communicate with us by phone, text, or email
  • Provide payment information or authorize a card on file
  • Interact with customer support

This information may include:

  • Full name
  • Email address
  • Phone number
  • Service address and apartment details
  • Billing address
  • Payment authorization details
  • Service and property details (including number of bedrooms, bathrooms, estimated square footage, layout, access instructions, and overall condition)
  • Special instructions or preferences
  • Photos or videos you voluntarily provide

B. Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address
  • Browser and device type
  • Pages viewed and time spent on pages
  • Referring URLs
  • Cookies and similar tracking technologies

This information helps us operate, improve, and secure our Site and services.

2. How We Use Your Information

We use collected information to:

  • Provide, schedule, and complete cleaning services
  • Generate quotes, invoices, and service records
  • Process payments and manage billing
  • Communicate confirmations, updates, and service issues
  • Provide customer support
  • Improve website performance and service quality
  • Enforce our Service Agreement and Terms and Conditions
  • Detect fraud, prevent misuse, and protect our business
  • Comply with tax, accounting, and legal requirements

We do not sell your personal information.

3. Payment Processing, Card on File, and PCI Compliance

NYBM uses third-party payment processors, including Square, to process payments. When you choose to save a payment method, your card information is stored securely by the payment processor under PCI-DSS–compliant systems. NYBM does not store full credit or debit card numbers on our servers.

Card on File Authorization:
By providing authorization to keep a card on file, you authorize NYBM to charge the stored payment method for invoices, service balances, approved add-ons, post-service pricing adjustments, applicable taxes, fees, and any other charges permitted under our Service Agreement and Terms. Authorization may be provided electronically, verbally, or in writing in accordance with payment processor requirements.

4. Photos and Video Recording

During services, NYBM may take photos or videos of cleaned areas for:

  • Quality control
  • Documentation
  • Training
  • Marketing and promotional use (including before-and-after images)

We do not intentionally capture sensitive personal items.
If you wish to opt out of photography or recording, you must notify us in writing before your scheduled service.

5. Information Sharing and Disclosure

We may share your information only as necessary with:

  • Cleaning technicians and independent contractors assigned to your service
  • Payment processors and invoicing platforms
  • Website hosting, analytics, and communication providers
  • Legal, accounting, and compliance professionals
  • Government or law enforcement agencies when required by law

All third parties are required to safeguard your information and use it only for authorized purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze traffic and performance
  • Improve user experience
  • Support marketing efforts

You may disable cookies in your browser settings, though doing so may affect Site functionality.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide and document services
  • Maintain accurate business records
  • Resolve disputes
  • Comply with legal, tax, and regulatory obligations

Payment records, invoices, and service history may be retained for multiple years as required by law or for legitimate business protection.

8. Data Security and Safeguards (New York SHIELD Act)

NYBM maintains a data security program that includes reasonable administrative, technical, and physical safeguards designed to protect personal and private information against unauthorized access, use, or disclosure, consistent with New York’s SHIELD Act requirements.

While we implement reasonable protections, no method of transmission or storage is completely secure, and you acknowledge this risk by using our services.

9. Data Breach Notification (New York Residents)

If we discover a breach involving the unauthorized acquisition of private information of New York residents, NYBM will provide notice in accordance with New York law, in the most expedient time possible and without unreasonable delay. Where required, we will also notify applicable government agencies or regulators.

10. Calls, Texts, and Electronic Communications

If you provide a phone number or email address, you consent to receive service-related communications, including booking confirmations, arrival updates, billing notices, and customer support messages.

You may opt out of marketing communications at any time. Operational and transactional messages related to an active or recent service may still be sent as necessary.

11. Your Rights and Choices

Subject to applicable law, you may request to:

  • Access personal information we hold about you
  • Correct inaccurate information
  • Request deletion of certain data (subject to legal and business record requirements)
  • Opt out of marketing communications

Requests must be submitted in writing using the contact details below.

12. Children’s Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

13. Third-Party Links

Our Site may include links to third-party websites. NYBM is not responsible for the privacy practices, content, or security of external sites. We encourage reviewing their privacy policies.

14. Changes to This Privacy Policy

NYBM reserves the right to update this Privacy Policy at any time. Changes take effect immediately upon posting. For material changes, reasonable notice may be provided by email or prominent website notice.

The “Last Updated” date reflects the most recent revision.

15. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

New York’s Best Maids, LLC
1178 Broadway, 3rd Floor #3270
New York, NY 10001

Email: newyorksbestmaids@gmail.com
Phone: (917) 863-5813
Website: https://www.newyorksbestmaids.com

Business Hours:
Monday–Friday: 8:00 AM – 10:00 PM EST
Limited weekend availability by appointment

16. Acceptance of Policy

By using our Site, submitting information, or booking services with New York’s Best Maids, LLC, you acknowledge that you have read, understood, and agree to this Privacy Policy.