Last Updated: 12/01/2025

Welcome to New York’s Best Maids, LLC (“NYBM,” “we,” “us,” or “our”). By accessing our website at http://www.newyorksbestmaids.com (the “Site”) or booking any cleaning services with us, including accepting and paying our service deposit, you (“Client,” “you,” or “your”) agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.

1. Agreement to Terms

By using our Site or booking services, you confirm that:

  • You are at least 18 years of age and legally capable of entering into a binding contract
  • You agree to comply with these Terms and all applicable laws
  • You understand that NYBM’s content is protected by trademark and copyright laws

If you do not agree to these Terms, you may not use our Site or services.

2. Services Offered

A. Types of Cleaning Services

NYBM provides the following professional cleaning services:

Flat-Rate Cleaning
Fixed-price service based on home size and condition. Includes our satisfaction guarantee (see Section 2.D below). Any re-cleaning requests must be made before our staff leaves your property or within 24 hours of service completion.

Hourly Rate Cleaning
Pay-as-you-go cleaning charged by the hour with a 2-hour minimum. No satisfaction guarantee applies to hourly services. Additional time beyond the estimate must be approved and paid before our staff departs.

Home Organization
Hourly rate service only with a 2-hour minimum. Includes decluttering, organizing spaces, and arranging items for improved functionality. No satisfaction guarantee applies to home organization services.

Deep Cleaning / Move-Out Cleaning
Comprehensive cleaning service with a 3-hour minimum. Additional charges may apply based on property size and condition. This service is ideal for end-of-lease situations or homes requiring intensive cleaning.

Move-In Cleaning
Comprehensive cleaning service preparing your new home before you move in. This service includes thorough cleaning of all areas with a 3-hour minimum. Additional charges may apply based on property size and condition.

B. Tipping Policy

Tipping is not required but greatly appreciated. All gratuities go directly to your cleaning technician(s). Common tipping practices in NYC range from 15-20% of the service cost or $10-$20 per technician.

C. Supplies and Equipment

NYBM provides all standard professional-grade cleaning supplies and equipment necessary to complete your service, including vacuum cleaners in most cases.

Please Note: To ensure we can deliver the most thorough cleaning possible, we recommend having a working vacuum cleaner available at your property. In the rare instance that we’re unable to bring our equipment and a vacuum is not available on-site, certain aspects of the cleaning may need to be adjusted accordingly.

If you require specific cleaning products (e.g., specialty upholstery cleaner, eco-friendly products, or specific brands), you must provide these items and notify us in advance.

D. Satisfaction Guarantee

Our satisfaction guarantee applies only to flat-rate cleaning services. If you are unsatisfied with any aspect of your flat-rate cleaning, you must:

  • Notify us before our cleaning staff leaves your property, OR
  • Contact us within 24 hours of service completion

We will return to address the issue at no additional charge.

Exclusions: The satisfaction guarantee does NOT apply to:

  • Hourly rate services
  • Home organization services
  • Properties in excessively poor or unsanitary condition
  • Issues not reported within the 24-hour window
  • Requests for services not included in the original scope of work

E. Payment Terms

Deposit Requirements:

  • A 50% deposit is required at the time of booking for all first-time and one-time services
  • Deposits become non-refundable if cancellation occurs within 48 hours of the scheduled service
  • Deposits are applied toward your final balance

Balance Payment:

  • The remaining balance is due on the day of service
  • Payment must be made immediately upon completion of cleaning or upon receipt of invoice
  • Accepted payment methods include credit card, debit card, cash, check, and electronic payment platforms

Late Payment Consequences:
See Section 3 below for our complete late payment policy.

2.F – Property Information Accuracy and Final Pricing Authority (Flat-Rate Services)

Flat-rate pricing is based on the information provided by the client at the time of booking, including but not limited to the number of bedrooms, bathrooms, total square footage, layout, and overall condition of the property.

The client is solely responsible for providing accurate and complete property information. If it is determined that the actual property differs materially from what was disclosed, New York’s Best Maids, LLC reserves the right to adjust the final service price accordingly.

NYBM’s pricing is based on the actual size, layout, and scope of the home serviced, regardless of any errors, omissions, or misstatements made by the client during the quote or booking process.

If discrepancies are identified before, during, or after service completion, NYBM may issue a revised invoice reflecting the correct flat-rate price and charge the difference between the originally quoted amount and the accurate price.

Completion of the service does not waive NYBM’s right to correct pricing errors caused by inaccurate or incomplete client-provided information.

This policy applies primarily to flat-rate services. Hourly services are billed based on time worked and are NOT subject to flat-rate adjustments.

3. Late Payment Policy

All payments for services rendered are due on the day of service or on the date specified on your invoice. Failure to pay on time will result in the following:

Late Fees

  • A late fee of $15-$25 will be assessed every other day, beginning at 12:01 AM on the day after payment is due
  • Late fees will continue to accrue for 30-60 days depending on the total outstanding balance

Collections and Legal Action

If no payment or payment plan has been established within the specified timeframe, NYBM reserves the right to:

  • Report the debt to credit bureaus
  • Engage a third-party collections agency
  • Pursue legal action through New York small claims court or other appropriate legal venues
  • Seek reimbursement for all collection costs, court fees, and reasonable attorney fees

Payment Responsibility

The individual whose name appears on the invoice and/or the payment method used for booking will be held legally responsible for all outstanding balances. Invoices and billing correspondence will be sent to all addresses associated with the client’s account.

Post-Service Pricing Adjustments

Any additional balance resulting from a post-service pricing adjustment due to inaccurate or incomplete property information provided by the client is due immediately upon issuance of the revised invoice. Failure to remit payment will result in late fees, collection activity, and legal enforcement as outlined in this Late Payment Policy.

4. Recurring Services

For clients who schedule recurring cleaning services (weekly, bi-weekly, or monthly):

  • An invoice will be sent prior to each scheduled cleaning
  • No deposit is required after the initial service
  • Full payment is due on the day of each service
  • All other Terms and policies apply to recurring services

Pausing or Canceling Recurring Services:
To pause or cancel recurring services, you must provide at least 48 hours’ notice before your next scheduled appointment. Failure to provide adequate notice may result in cancellation fees per Section 10.

5. Service Modifications and Termination

A. Client-Requested Changes

Requests to modify your scheduled service must be made at least 48 hours in advance. Modifications include:

  • Changing from flat-rate to hourly service (or vice versa)
  • Rescheduling your appointment date or time
  • Adding or removing services from your booking
  • Canceling your appointment

Requests made with less than 48 hours’ notice may be subject to fees (see Section 10).

B. NYBM’s Right to Terminate or Refuse Service

NYBM reserves the right to terminate services or refuse service for any of the following reasons:

  • Non-payment or repeated late payments
  • Unsafe or unsanitary working conditions
  • Threatening, abusive, or inappropriate behavior toward our staff
  • Failure to comply with these Terms
  • Situations where continuing service would violate health, safety, or legal requirements

If NYBM terminates services due to client breach of these Terms, no refunds will be issued for completed work, and the client remains liable for all outstanding payments.

6. Client Responsibilities and Safety Policies

To ensure the safety of our staff and the protection of your property, clients must:

A. Communicate Special Concerns

Inform us in advance about:

  • Fragile or valuable items that require special care or should be avoided
  • Areas of the home that are off-limits
  • Pets (see Section 6.B below)
  • Any known hazards (e.g., loose floorboards, broken fixtures, mold, pest infestations)
  • Any allergies or sensitivities to cleaning products

B. Pet Policy

We are pet-friendly! However, for the safety of both our staff and your pets:

  • We recommend securing pets in a separate room or removing them from the property during our visit
  • If your pet(s) must remain free in the home, you must notify us in advance
  • You are responsible for any injuries or incidents involving your pet and our staff, including if a pet injures our staff
  • We use pet-safe cleaning products

C. Safe Working Environment

You must provide:

  • Clear access to all areas to be cleaned
  • A safe and hazard-free environment
  • Working utilities (electricity, water, heat/AC as appropriate)
  • Adequate lighting in all areas to be cleaned

Failure to provide a safe working environment may result in service refusal without refund.

D. Client Equipment and Property Preparation

To help us provide you with the best possible service:

  • Please move or secure heavy furniture and fragile items before our arrival
  • NYBM technicians will not relocate large furniture or valuable items for safety reasons
  • Remove valuables from the cleaning area before service begins
  • Ensure that any equipment we may need to use (such as a vacuum cleaner, if we’re unable to provide one) is in good working condition

Service Scope: The quality and completeness of our cleaning depends on having access to proper working equipment and a prepared environment. If essential equipment is unavailable or not functioning during our visit, we’ll do our best with the tools at hand, though the scope of cleaning may be adjusted to match available resources.

E. Property Access and Parking

  • Client is responsible for providing free parking or reimbursing any parking fees incurred by our staff
  • If our technician is locked out due to client error, the lockout fee applies as outlined in Section 11
  • Clients should ensure an unobstructed entry route to the property to avoid delays or additional charges

7. Privacy Policy

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which can be found at privacy policy. By using our Site or services, you consent to the practices described in our Privacy Policy.

8. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Dispute Resolution Process

In the event of any dispute arising from these Terms or our services:

  1. Initial Contact: You agree to first contact our customer support team at newyorksbestmaids@gmail.com or (917) 863-5813 to attempt an informal resolution
  2. Good Faith Negotiation: Both parties agree to negotiate in good faith for at least 30 days before pursuing legal action
  3. Venue: If resolution cannot be reached, any legal action must be filed in the appropriate court in New York County, New York

Limitation Period

Any claim or dispute must be filed within one (1) year of the date the cause of action arose. Claims filed after this period are permanently barred.

9. Electronic Communications

By using our Site or services, you consent to receive communications from us electronically, including:

  • Email confirmations and invoices
  • Text message reminders (if you provided your mobile number)
  • Service updates and notifications
  • Marketing communications (you may opt out at any time)

You agree that all electronic communications satisfy any legal requirement that communications be in writing.

10. Cancellation and Rescheduling Policy

We understand that plans change. Our cancellation and rescheduling policy is as follows:

Notice GivenCancellation Fee
48+ hours before appointmentNo charge
24-48 hours before appointment50% of service fee
Less than 24 hours before appointment100% of service fee

Same-Day Cancellations: If you cancel on the day of service after our team has already departed for your location, you will be charged 100% of the service fee.

How to Cancel or Reschedule:
Contact us by phone at (917) 863-5813 or email at newyorksbestmaids@gmail.com as soon as possible.

11. Lockout Fee Policy

If our cleaning technician arrives at your property for a scheduled appointment and cannot gain access due to your failure to provide entry, the following applies:

Lockout Fee

  • A lockout fee equal to 100% of the total service fee will be charged immediately
  • This fee compensates our technician for their time and travel

Rescheduling After Lockout

  • You may reschedule for a different date; however, the lockout fee remains due in addition to payment for the rescheduled service
  • Same-Day Exception: If you can provide access the same day and our technician is available to return, the lockout fee will be reduced to $90 (instead of the full service fee)

Avoiding Lockout Fees

To avoid lockout fees:

  • Ensure you or an authorized person is present to provide access
  • Provide accurate access codes, keys, or doorman instructions
  • Notify us at least 24 hours in advance if there are any changes affecting property access

12. Refund Policy

No Refunds for Completed Services

Once a cleaning service has been completed, no refunds will be issued. Our satisfaction guarantee (Section 2.D) allows us to return and re-clean any areas of concern instead of issuing refunds.

Refunds for Uncompleted Services

If we are unable to complete your scheduled service due to circumstances within our control, you will receive a full refund of any payments made.

Refunds for Canceled Services

Refunds for canceled services are subject to our Cancellation and Rescheduling Policy (Section 10). Any applicable cancellation fees will be deducted from your refund.

Refund Processing Time

Approved refunds will be processed within 7-10 business days and returned via the original payment method.

13. Payment Dispute Policy

If you dispute a payment or initiate a chargeback with your financial institution, the following process applies:

Dispute Processing Fee

A non-refundable dispute processing fee of $50 will be charged for any payment that is disputed through your bank or credit card company before contacting us directly.

Fee Retention

We reserve the right to retain up to 100% of the service fee in accordance with our Cancellation, Rescheduling, and Lockout policies outlined in these Terms.

Dispute Resolution Timeline

  • Late fees will continue to accrue on any unpaid balances during the dispute period
  • If a resolution is not reached within 30-60 days (based on the outstanding balance), the matter may be escalated to NYC small claims court or sent to collections

Legal Responsibility

The individual named on the payment method and/or booking will be held legally responsible for any outstanding balance, fees, and collection costs.

We encourage clients to contact us directly before disputing charges with their financial institution so we can resolve issues quickly and avoid additional fees.

14. Photo and Video Release

By using our services, you grant New York’s Best Maids, LLC the right to take photographs and/or videos of your property before and after cleaning services are performed.

Permitted Uses

These images and videos may be used for:

  • Promotional and advertising purposes
  • Social media content (Facebook, Instagram, etc.)
  • Website content and testimonials
  • Training materials for our staff
  • Before-and-after demonstrations

Opting Out

If you do not wish for your property to be photographed or recorded, you must inform us in writing (email is acceptable) prior to your scheduled service. Your request will be noted in your account, and no photos or videos will be taken.

No Compensation

You acknowledge that you will not receive any compensation for the use of these photographs or videos.

15. Force Majeure

NYBM shall not be held liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

  • Acts of God (earthquakes, floods, fires, storms)
  • War, terrorism, or civil unrest
  • Pandemics, epidemics, or government-mandated quarantines
  • Strikes, lockouts, or labor disputes
  • Natural disasters
  • Governmental orders, restrictions, or regulations
  • Utility failures or transportation disruptions

Service Rescheduling

In the event of a force majeure situation, NYBM may reschedule services without penalty to either party. We will make reasonable efforts to notify you as soon as possible and work with you to reschedule at a mutually convenient time.

16. Limitation of Liability

Services Provided “As Is”

Our cleaning services are provided on an “as is” and “as available” basis. While we strive to provide high-quality service, NYBM makes no warranties, express or implied, regarding:

  • The fitness of our services for any particular purpose
  • The results you will achieve from our services
  • The uninterrupted or error-free nature of our services

Website Disclaimer

NYBM is not liable for:

  • Any inaccuracies, errors, or omissions on our Site
  • Technical malfunctions or connectivity issues
  • Unauthorized access to or alteration of your data
  • Any damages arising from your use of the Site

Maximum Liability

To the fullest extent permitted by law, NYBM’s total liability for any claims arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim or $500 per incident, whichever is less.

17. Liability for Personal Property

Client Responsibility

While New York’s Best Maids, LLC takes great care during all cleaning services, we are not liable for damage to or loss of personal property left in the cleaning area.

You are responsible for:

  • Securing or removing valuable items (jewelry, cash, important documents, collectibles)
  • Moving fragile items to a safe location
  • Notifying us in advance of any items requiring special care
  • Securing loose items that could fall or break during cleaning

Damage Reporting

In the rare event of accidental damage caused by our staff:

  • You must notify us within 24 hours of your appointment
  • Provide photographic documentation of the damage
  • Submit a written description of the incident
  • Provide an estimate or receipt for repair/replacement costs

We will review all damage claims and work with you toward a fair resolution. Our liability is limited to the actual cost of repair or replacement (not sentimental value) and shall not exceed $500 per incident unless otherwise agreed in writing.

Items We Cannot Be Held Liable For

We cannot accept liability for damage to:

  • Items not disclosed to us prior to service
  • Pre-existing damage or wear
  • Antiques, heirlooms, or irreplaceable items not secured by the client
  • Electronics, artwork, or fragile items left in cleaning areas
  • Damage caused by product use on materials for which the product is not intended
  • Heavy furniture or valuable items that the client did not move or secure

Liability Cap and Indemnity

NYBM’s liability for any property damage or personal injury is limited to the amounts covered by our insurance policies and as specified in this contract (currently $500 per incident or the total service fee, whichever is less). NYBM shall not be liable for personal injury or property damage on the premises beyond the coverage of our liability policies. Clients agree not to hold NYBM responsible for any loss or injury except as provided in these Terms.

Client is responsible for existing hazards on the property (such as loose flooring, spills, electrical issues, or other unsafe conditions) and agrees to indemnify NYBM for any claims, damages, or injuries resulting from such hazards.

18. Insurance, Bonding, and Professional Standards

Insurance and Bonding Coverage

NYBM maintains comprehensive insurance and bonding to protect our clients and our business:

  • General Liability Insurance: Covers accidental property damage or bodily injury that may occur during cleaning services
  • Bailee’s Insurance: Protects clients’ belongings while in NYBM’s care
  • Janitorial Bond: Covers client losses from employee theft or dishonesty

All coverages are maintained up to the policy limits. However, NYBM’s contractual liability remains capped as specified in Section 17 of these Terms.

Independent Contractor Status

All cleaning technicians working with NYBM are hired as independent contractors, not as employees of the client. NYBM vets and contracts these professionals directly.

  • Independent contractors carry their own insurance as required by industry practice
  • Work-related insurance and workers’ compensation for cleaning technicians are the responsibility of the contractor, not the client
  • NYBM conducts background checks and verifies professional credentials of all technicians

Staff Training and Safety Protocols

All NYBM staff and contracted technicians are:

  • Properly trained in equipment use and professional cleaning protocols
  • Required to undergo safety training and background checks
  • Trained to follow strict safety procedures (such as using wet-floor signs and proper chemical handling) to protect people and property

Nonetheless, clients must maintain a safe environment and provide clear instructions to minimize the risk of accidents.

Cleaning Products and Health Safety

All cleaning products used by NYBM:

  • Comply with health and safety standards
  • Are pet-safe when used as directed
  • Have been reviewed by our staff who are trained in their safe use

Client Notification Required: Please notify us in advance of any allergies, chemical sensitivities, or requests for custom products. If you require specific products, you must provide them.

NYBM cannot be held liable for allergic reactions to standard cleaning products unless a specific product was requested and provided by the client. If allergies, pet needs, or product sensitivities are not disclosed to NYBM prior to service, NYBM is not liable for any resulting incidents.

19. Indemnification

You agree to indemnify, defend, and hold harmless New York’s Best Maids, LLC, its officers, directors, employees, agents, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to:

  • Your use of our Site or services
  • Your violation of these Terms
  • Your violation of any rights of another person or entity
  • Any false or misleading information you provide
  • Your failure to provide a safe working environment
  • Incidents involving your pets or property
  • Your negligence or willful misconduct
  • Slip, trip, and fall accidents caused by pre-existing hazards on your property
  • Any injuries or damages resulting from undisclosed hazards, pets, or unsafe conditions

This indemnification obligation will survive the termination of these Terms and your use of our services.

20. Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

If for any reason a claim proceeds in court rather than through arbitration or informal resolution, you and NYBM each waive any right to a jury trial. You also waive your right to participate as a class member in any purported class action lawsuit against NYBM.

If this class action waiver is found to be unenforceable, then the entirety of this dispute resolution provision shall be null and void.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be made enforceable, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and NYBM regarding your use of our Site and services. These Terms supersede any prior agreements, communications, or understandings, whether written or oral.

23. Changes to Terms

NYBM reserves the right to modify, amend, or update these Terms at any time at our sole discretion. Changes will be effective immediately upon posting to our Site.

Your Responsibility

It is your responsibility to review these Terms periodically. Your continued use of our Site or services after changes have been posted constitutes your acceptance of the modified Terms.

Notification of Material Changes

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you via email or prominent notice on our Site at least 7 days before the changes take effect.

Effective Date

The “Last Updated” date at the top of these Terms indicates when the most recent changes were made.

24. Contact Information

For questions, concerns, or comments regarding these Terms or our services, please contact us:

New York’s Best Maids, LLC

Mailing Address:
1178 Broadway, 3rd Floor #3270
New York, NY 10001

Email: newyorksbestmaids@gmail.com
Phone: (917) 863-5813
Website: http://www.newyorksbestmaids.com

Business Hours:
Monday – Friday: 8:00 AM – 10:00 PM EST
Limited weekend availability by appointment

25. Acknowledgment

By booking a service with New York’s Best Maids, LLC, you acknowledge that:

  • You have read and understood these Terms and Conditions in their entirety
  • You agree to be bound by these Terms
  • You have had the opportunity to ask questions or seek clarification
  • You understand your rights and responsibilities as outlined in these Terms
  • You acknowledge that flat-rate pricing is conditional upon accurate property information and that New York’s Best Maids, LLC may adjust final charges after service completion if the actual home size, layout, or scope differs from what was disclosed at booking.

Thank you for choosing New York’s Best Maids, LLC. We look forward to serving you!

These Terms and Conditions were last updated on 12/01/2025. Please retain a copy for your records.